Satisfaction Guaranteed

We want you to be completely satisfied with your purchase, so if you are not 100% happy with an item from our store you can return it as follows:

	60-Day Money Back Refund
	Damaged Goods Replacement
	Refund Restrictions
	Step by Step Return Instructions

60-Day Money Back Refund

• You can return any item within the first 60 days of you receiving it, providing that it is returned to us in undamaged condition.
  
  
• Return shipments should be registered and clearly marked as: RETURN FOR REFUND - NO COMMERCIAL VALUE.
  
  
• You must complete our Product Return Request and specify the return shipment tracking number and date of your return.
  
  
• We will notify you by e-mail once we have received and processed your return.  Refunds will be made in the same form as your purchase and will be processed within 5 - 7 business days of validating your return.
  
  
• If you cancel your order before we send it, we will make every effort to halt your shipment and give you a refund at that time.  You can cancel your order online using Member Services or by contacting our Help Desk.
  
  
• Please note that we can not refund shipment charges, additional service charges or taxes incurred by you, or any discrepancies as result of currency exchange fluctuations
  
  

Damaged Goods Replacement

• We will happily replace any item damaged during shipment to you, providing that it is returned to us within the first 10 days of you receiving it.
  
  
• Return shipments should be registered and clearly marked as: RETURN FOR REFUND - NO COMMERCIAL VALUE.
  
  
• You must complete our Product Return Request and specify the return shipment tracking number and date of your return.
  
  
• You must return the goods with the original shipment packaging and documents (so that we can investigate and process a damage claim with our shipment agents).
  
  
• If you are unable to return the item COD, we will reimburse your shipment costs after we receive the item and a copy of your shipment invoice.
  
  

Refund Restrictions

Our normal refund terms do not apply to Resellers, eBay sales or custom work and ALL items returned are subject to the greater of a 10 $US or 15% restocking fee.

All items ordered with custom colours, styles or other changes are not returnable or refundable.

>> If you're a Reseller, this protects you from your customers ordering 10 items from us (at our discounted rate) and then returning 9 of them, rather than buying from you!

 

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Guarantee Info : Cool Tribal Arts : native eastern art, sculpture & gifts