Cool Tribal Arts : native eastern art, sculpture & gifts


	You deserve a hand made original
-- hand crafted native sculpture, african masks & other wooden handicrafts inspired by asian legends, hindu mythology & balinese legends --

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Security

We understand that you may be concerned about Internet security and making purchases online. This document describes how we protect you and your confidential information.

We are very committed to providing you with a secure and confidential online shopping experience. As part of this commitment we have established and consistently carry out the following set of Secure Business Principles.

Secure Business Principles


	Principle 1 - Accountability
	Principle 2 - Data Security
	Principle 3 - Access Security
	Principle 4 - Information Privacy
	Principle 5 - Complaints and Suggestions

Principle 1 - Accountability

We have invested a great deal of time, money and effort into creating a professional and industry strength e-commerce business to serve you. We employ professional information technology experts who build and maintain our web site with the newest security technologies and incorporating all of our security and business concerns.

All of the products that we offer in our store are well researched, individually selected and are guaranteed to be hand-made by craftsmen living in the item's country of origin. You can rest assured that the item you order through our web site is the item that you will receive. To prove our point, we are offering you a 100% Satisfaction Guarantee with all of the products in our store.

We also provide you with an estimate of how long it will take to receive your order. While we can not guarantee delivery times due to factors outside of our control, we have developed an online facility which allows you to track the status of your order from the time that you enter it until the time that it arrives at your door.

Finally, we use several layers of robust security techniques including data encryption, firewalls, passwords and timed session log-outs, among others, to ensure that your personal and financial information is kept private and confidential. We also offer several payment methods where you do not need to enter all of your financial information online as well as, payment through PayPal.com (a third-party) if you wish.

Principle 2 - Data Security

When you put items into your shopping basket, our system creates a single web browser Cookie to hold these items, however absolutely no personal or confidential information is stored in this cookie and it is deleted immediately after order submission. No other information is accessed, modified or created on your computer.

When you are ready to send your order, we use the strongest available, industry standard Secure Sockets Layer (SSL) security technology to encrypt and safely transfer this information through the Internet. We are registered and certified with the Thawte Inc. certificate authority, and all order processing pages in this web site are 100% protected with SSL encryption ( not just when you enter your credit card! ).

In addition, our company also uses this same SSL encryption technology in all of our web servers to safely communicate directly with financial banking systems when processing credit card transactions. This is important, since unauthorized access to your information could occur after it is sent to a web server if an unsecured channel is subsequently used.

Furthermore, any time that financial information is stored on our web servers, it is further encrypted using two different methods to protect it against web server intrusions. This information is regularly backed-up and maintained at secured off-site locations in accordance with our data facility disaster and recovery protocols.

Principle 3 - Access Security

We utilize a variety of access logs and monitoring tools to ensure that only authorized access is permitted to our system. In addition, we regularly perform scheduled audits of our data and processes to ensure that our systems are certified to the highest levels.

Access to your member account is protected by a password which can vary from six to eight characters. The chance of randomly guessing a password is less than one in 1,000,000,000,000 (That's 1,000 billion!).

Our web servers are not directly connected to the Internet. They are protected by "firewalls" -- which are software and hardware products that define, control and limit the access that "outside" computers have to our system. These firewalls securely prevent certain types of Internet traffic from reaching our web servers, and they are the best available technology to prevent unauthorized access.

We also issue order confirmation numbers with every transaction and employ automatic session log-outs after a period of inactivity (just in case you forget to log-out and leave your computer unattended).

Principle 4 - Information Privacy

In addition to limiting access to your information on our systems, we also strictly control access to our internal company documents and reports which may contain customer information. More specifically, all internal documents are stored securely and are only available to authorized personnel. We do not retain printed documents for longer than they are required and they are disposed of in a method appropriate for the level of sensitivity of the information which they contain.

We know that you care how information about you is used and shared with others and we have established a detailed Privacy Policy which describes how we collect, use and share the information we gather from you.

Principle 5 - Complaints and Suggestions

Our business relies on satisfied customers and we want to know if you are not happy with our web site or business services. Therefore, we welcome any comments, suggestions or concerns you may have at our Admin Office or use our convenient Feedback Survey form.

Similarly, we are also very interested in improving our web site and solving any technical problems that you may encounter. Please help us by submitting a Problem Report if you encounter a problem in our web site, or contact our Help Desk for assistance. ( Please indicate the type and version of your computer, operating system and browser, as well as what you were doing when the problem occurred... Many Thanks ! ).

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Security Info : Cool Tribal Arts : native eastern art, sculpture & gifts